Privacy Policy

1. Introduction

LineGuard ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call screening service.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, business details
• Call Data: Call recordings, transcripts, AI summaries, and call metadata
• Payment Information: Credit card details processed securely through Stripe
• Usage Data: How you interact with our dashboard and services

3. How We Use Your Information

We use your information to:

• Provide and maintain our call screening service
• Process payments and manage subscriptions
• Send you important service notifications
• Improve our AI screening algorithms
• Provide customer support
• Prevent fraud and protect against spam calls

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. Call recordings and transcripts are stored securely and are only accessible to you and authorized LineGuard personnel.

5. Third-Party Services

We use trusted third-party services to operate our platform, including:

• Stripe: For payment processing
• Telnyx: For telephony services
• AI Voice Providers: For call screening and transcription

These services have their own privacy policies and are bound by strict data processing agreements.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Export your call data
• Opt-out of marketing communications

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@lineguard.com.au